Privacy Policy
At Xela Stitch, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.
Information We Collect
When you interact with our website or place an order, we may collect the following information:
Personal Information
This includes your name, phone number, shipping address, email address, and any other details you voluntarily provide during checkout or communication.
Order Information
Details related to your purchases, including product selections and order history. As we operate on a Cash on Delivery basis only, we do not collect or store any payment card or banking information.
Communication Information
Information shared when you contact us via email or other support channels.
Technical Information
Basic data such as browser type, device information, IP address, and pages visited, collected to improve website functionality and user experience.
How We Use Your Information
We use your information for the following purposes:
To process and deliver your orders
To communicate with you regarding orders, inquiries, or support requests
To improve our products, services, and website performance
To send updates, promotions, or notifications related to Xela Stitch (only if you choose to receive them)
To prevent fraud, misuse, or unauthorized activities
Opt-Out Instructions
You have the right to opt out of receiving promotional or marketing communications from us at any time.
To opt out, you may:
Email us at [email protected] with the subject line “Opt-Out Request”
Request removal from marketing communications by replying to any promotional email you receive
Once we receive your request, we will promptly update our records and stop sending non-essential communications.
Sharing of Information
We do not sell, rent, or trade your personal information. Your data may only be shared with trusted third-party service providers who assist us in operating our website or fulfilling orders, and only to the extent necessary for those services.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no online system is completely secure, we strive to use commercially acceptable methods to safeguard your data.
Worldwide Operations
Xela Stitch operates worldwide, and your information may be processed or stored in locations outside your country of residence. By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and continued use of our website indicates acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
