Terms & Conditions

1. Introduction
Welcome to Xela Stitch! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

2. Orders and Payment

• We offer cash on delivery as the only payment method.
• Once an order is placed, it cannot be modified or canceled.
• Customers must provide accurate shipping details to ensure smooth delivery.

3. Shipping and Delivery

• Orders are processed and dispatched within a specified timeframe.
• Delivery times may vary based on location and external factors.
• If the package is undeliverable due to incorrect information or refusal to accept, the order may be canceled.

4. Returns and Exchanges

• Returns and exchanges are only accepted if the product is damaged or defective upon delivery.
• Customers must report any issues within 24 hours of receiving the product.
• Items must be unused, in their original condition, and with all tags intact.

For any inquiries regarding these terms, feel free to contact us at [email protected].