Shipping Policy

At Xela Stitch, we are committed to delivering your orders in a smooth and reliable manner. This Shipping Policy explains how orders are processed and shipped when you shop with us.

Order Processing

All orders placed on our website are subject to order confirmation and availability. Once an order is successfully placed, you will receive an order confirmation through your provided contact details.

Orders are carefully prepared and dispatched after confirmation to ensure accuracy and quality before shipment.

Shipping Method

Xela Stitch operates on a Cash on Delivery basis. Orders are shipped using trusted courier and logistics partners to ensure safe handling and delivery of products.

Shipping Charges

Shipping charges, if applicable, will be clearly communicated at the time of checkout or order confirmation. Any additional shipping costs will be shared with you before dispatch.

Order Tracking

Once your order has been shipped, tracking details may be provided where available. This allows you to monitor the progress of your shipment until it reaches you.

Delivery Attempts

Courier partners may attempt delivery multiple times if the initial attempt is unsuccessful. Please ensure that accurate delivery information is provided to avoid delays or failed deliveries.

Incorrect or Incomplete Address

Xela Stitch is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer. Additional charges may apply for re-shipping returned orders.

International Shipping

Xela Stitch operates worldwide and ships orders to multiple locations. International shipments are handled in accordance with local courier and customs procedures.

Order Issues

If you experience any issues related to shipping, missing items, or delivery concerns, please contact us promptly so we can assist you.

Policy Updates

Xela Stitch reserves the right to modify this Shipping Policy at any time. Updates will be reflected on this page.

Contact Us

For shipping-related questions or support, please contact us at:

Email: [email protected]